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  • NO-7030 Trondheim
  • 16.10.2017
  • Ausschreibung
  • (ID 2-278123)

Service provider Enova SF's response service.

 
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    Bewerbungsschluss 16.10.2017, 13:00 Bewerbungsschluss
    Verfahren Verhandlungsverfahren
    Teilnehmer Gewünschte Teilnehmerzahl: min. 3 - max. 5
    Gebäudetyp Technische Infrastruktur
    Art der Leistung Energieplanung/ -beratung / allgemeine Beratungsleistungen / Technische Ausrüstung
    Sprache Norwegisch
    Aufgabe
    Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objecties. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.
    Leistungsumfang
    Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objectives. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.
    Adresse des Bauherren NO-7030 Trondheim
    TED Dokumenten-Nr. 365697-2017

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    • Norway-Trondheim: Energy-efficiency consultancy services

      2017/S 178-365697

      Contract notice

      Services

      Directive 2014/24/EU

      Section I: Contracting authority

      I.1)Name and addresses
      Enova SF
      983 609 155
      Prof. Brochsgt 2
      Trondheim
      7030
      Norway
      Contact person: Bjørn H. Aunøien
      Telephone: +47 93205218
      E-mail: MjE5T1dcX1sbVU5YXFsbTmJbXFZSWy1SW1xjThtbXA==
      NUTS code: NO

      Internet address(es):

      Main address: https://www.enova.no/

      Address of the buyer profile: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/2980

      I.2)Joint procurement
      I.3)Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/157015
      Additional information can be obtained from the abovementioned address
      Tenders or requests to participate must be submitted to the abovementioned address
      I.4)Type of the contracting authority
      Other type: Government company (SF) — administrator of the Energy Fund [Energifondet]
      I.5)Main activity
      Economic and financial affairs

      Section II: Object

      II.1)Scope of the procurement
      II.1.1)Title:

       

      Service provider Enova SF's response service.

       

      Reference number: SID 17/6041
      II.1.2)Main CPV code
      71314300
      II.1.3)Type of contract
      Services
      II.1.4)Short description:

       

      Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objecties. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.

       

      II.1.5)Estimated total value
      II.1.6)Information about lots
      This contract is divided into lots: no
      II.2)Description
      II.2.1)Title:
      II.2.2)Additional CPV code(s)
      90713000
      71321400
      71315210
      71315100
      II.2.3)Place of performance
      NUTS code: NO
      II.2.4)Description of the procurement:

       

      Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objectives. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.

       

      II.2.5)Award criteria
      Price is not the only award criterion and all criteria are stated only in the procurement documents
      II.2.6)Estimated value
      II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
      Duration in months: 12
      This contract is subject to renewal: yes
      Description of renewals:

       

      The assignment is valid for 1 year,with an option to extend for 1 year + 1 year + 1 year.

       

      II.2.9)Information about the limits on the number of candidates to be invited
      Envisaged minimum number: 3
      Maximum number: 5
      Objective criteria for choosing the limited number of candidates:

       

      If more than five service providers meet the minimum qualification requirements, the contracting authority will rank the service providers through their responses to the tender documentation point 9.6 ‘Requirement for technical and professional qualifications’.

       

      II.2.10)Information about variants
      Variants will be accepted: no
      II.2.11)Information about options
      Options: no
      II.2.12)Information about electronic catalogues
      II.2.13)Information about European Union funds
      The procurement is related to a project and/or programme financed by European Union funds: no
      II.2.14)Additional information

       

      The annual contract sum for the assignment is between 10 000 000 NOK and 15 000 000 NOK. Enova is working on an internal project focussed on streamlining of work processes in the business, and in connection with this, please note that the result of this work can lead to changes in content and/or scope for the assignment during the agreement period.

       

      Section III: Legal, economic, financial and technical information

      III.1)Conditions for participation
      III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      III.1.2)Economic and financial standing
      Selection criteria as stated in the procurement documents
      III.1.3)Technical and professional ability
      Selection criteria as stated in the procurement documents
      III.1.5)Information about reserved contracts
      III.2)Conditions related to the contract
      III.2.1)Information about a particular profession
      III.2.2)Contract performance conditions:
      III.2.3)Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

      Section IV: Procedure

      IV.1)Description
      IV.1.1)Type of procedure
      Competitive procedure with negotiation
      IV.1.3)Information about a framework agreement or a dynamic purchasing system
      IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
      Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
      IV.1.5)Information about negotiation
      The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
      IV.1.6)Information about electronic auction
      IV.1.8)Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: yes
      IV.2)Administrative information
      IV.2.1)Previous publication concerning this procedure
      IV.2.2)Time limit for receipt of tenders or requests to participate
      Date: 16/10/2017
      Local time: 13:00
      IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
      Date: 20/10/2017
      IV.2.4)Languages in which tenders or requests to participate may be submitted:
      Norwegian
      IV.2.6)Minimum time frame during which the tenderer must maintain the tender
      Tender must be valid until: 20/02/2018
      IV.2.7)Conditions for opening of tenders

      Section VI: Complementary information

      VI.1)Information about recurrence
      This is a recurrent procurement: no
      VI.2)Information about electronic workflows
      VI.3)Additional information:
      VI.4)Procedures for review
      VI.4.1)Review body
      Enova SF
      Postboks 5700 Torgarden
      Trondheim
      7437
      Norway
      E-mail: MjE4Xl1hYi5TXF1kTxxcXQ==
      VI.4.2)Body responsible for mediation procedures
      VI.4.3)Review procedure
      VI.4.4)Service from which information about the review procedure may be obtained
      VI.5)Date of dispatch of this notice:
      14/09/2017
    © European Union, http://ted.europa.eu
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Ausschreibung veröffentlicht 18.09.2017
Zuletzt aktualisiert 18.09.2017
Wettbewerbs-ID 2-278123 Status Kostenpflichtig
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